GEARBOX INSURANCE CLAIM FORM

1. Eligibility Requirements

• Vehicles must be registered in South Africa with valid documentation.
• Vehicle age must not exceed 15 years from the date of manufacture.
• Vehicle must pass our initial diagnostic assessment.
• Vehicle must have a valid roadworthy certificate.
• Commercial vehicles require a special assessment and different terms.

2. Initial Assessment and Coverage

• A mandatory diagnostic assessment is required before coverage begins.
• The results of the diagnostic assessment are valid for 14 days.
• Pre-existing conditions identified during the initial assessment are excluded from coverage.
• The service reserves the right to decline coverage based on diagnostic results.

3. Coverage Terms

3.1 What Is Covered?

• Mechanical failure of internal gearbox components.
• Labor costs for removing and fitting the gearbox will be charged at an extra cost, calculated hourly.
• Replacement parts for covered repairs.
• Automatic and manual transmission systems.
• Transfer case components (for 4×4 vehicles).

3.2 What Is Not Covered?

• Damage from accidents or external impacts (e.g., water damage, floods, and fire).
• Wear and tear deemed normal for the vehicle’s age and mileage.
• Damage from misuse or abuse of the vehicle.
• Modifications to the original gearbox specifications.
• Damage from continued operation after the initial problem identification.
• Consequential damage to other vehicle components.
• Damage related to racing or competitive driving.

4. Payment Terms

• Premium amount is based on initial assessment results.
• Three consecutive months of non-payment will void coverage.
• Premium adjustments will be communicated with 30 days’ notice.
• No cash refunds for unused portions of coverage.

5. Claims Process

• All claims must be reported within 24 hours of problem identification.
• The vehicle must be brought to our designated workshop.
• No third-party repairs are covered.
• A diagnostic assessment is required for each claim.
• An annual claim limit applies based on the subscription tier.
• A waiting period of 3 months from the start of coverage applies for the first claim (this term may vary depending on the make and model of the vehicle).

6. Client Obligations

• Regular maintenance must be performed as per the manufacturer’s specifications.
• Any gearbox-related issues must be reported immediately.
• An annual gearbox inspection must be conducted at our facility.
• Any modifications to the vehicle must be reported.
• The vehicle must be used within the manufacturer’s specifications.
• The client must maintain valid vehicle registration and roadworthy status.

7. Cancellation and Renewal

• A 30-day notice is required for cancellation.
• No cancellation fees apply after the initial 6-month period.
• Coverage will automatically renew unless canceled in writing.
• The company reserves the right to cancel coverage with 30 days’ notice.
• Coverage cannot be transferred to a new vehicle without an assessment.

8. Dispute Resolution

• All disputes are subject to South African law.
• Mediation is required before legal proceedings.
• The Consumer Protection Act 68 of 2008 applies.
• The jurisdiction of South African courts applies.
• The Small Claims Court may be used for disputes under R20,000.

9. Additional Terms

• Terms and conditions may be updated with 30 days’ notice.
• Coverage is valid only within South Africa.
• No coverage is provided during civil unrest or national emergencies.
• Force majeure clauses apply as per South African law.
• The company reserves the right to document services using video/photographic evidence.

10. Communication

• All formal communications must be via registered mail or email.
• The client is responsible for updating their contact information.
• Service notifications will be sent via SMS or email.
• An emergency contact number is operational 24/7.
• Any changes to the terms will be communicated in writing.

Note: These terms and conditions comply with the Consumer Protection Act 68 of 2008 and South African Insurance Law. Clients are advised to read and understand all terms before signing up for coverage.